Cancellation
Customers may request cancellation before an order has entered fulfilment. Once an order has been dispatched, cancellation may no longer be possible.
HYTEN POLICY
Refund & Cancellation Policy
Because research materials may be subject to quality, storage and integrity requirements, returns require prior approval.
Damaged goods
- Do not use the product.
- Photograph the packaging.
- Photograph the product.
- Retain the packaging.
- Contact us within [48/72] hours.
Refunds
Approved refunds will normally be returned to the original payment method. Refund processing times depend on the payment provider.